Terms of Use

1. Acceptance of Terms
   1. This Agreement is between you and METIS AI Tech Limited. By using the Services, you confirm legal authority to bind your organization and agree to these terms.
2. Definitions
   1. Includes terms like "Affiliate," "Authorized Users," "Customer Data," "Services," "Order Form," and others.
3. Services
   1. Usage restrictions include prohibitions on reverse engineering, sublicensing, and unlawful use.
   2. METIS may modify services and features; availability may be subject to planned downtime or force majeure events.
4. Software
   1. Software remains the property of METIS. No rights are granted beyond access and usage under this Agreement.
   2. Third-party software is your responsibility; METIS provides no warranties or licenses for it.
   3. Open-source components may be used, subject to their licenses.
5. METIS Content
   1. Protected under copyright. Governed by accompanying license terms.
6. Security, Privacy, and Customer Data
   1. We protect Customer Data through organizational safeguards.
   2. You retain rights to your data but grant us a limited license to operate services.
   3. Customer Data may be stored or transferred internationally.
   4. You are responsible for data compliance and indemnifying METIS for infringement claims.
   5. Upon termination, Customer Data may be deleted without obligation for retention.
7. Confidentiality
   1. Both parties agree to protect Confidential Information using reasonable care.
   2. Disclosures required by law must be communicated and managed responsibly.
8. Customer Conduct and Account Usage
   1. Account registration must be accurate and lawful.
   2. Users must not engage in spam, phishing, copyright violations, or any harmful behavior.
   3. METIS may suspend or terminate accounts for violations.
9. Payment Terms
   1. All fees must be paid timely, including taxes and recurring charges.
   2. Subscription Fees are non-refundable unless required by law.
10. Term, Termination, and Suspension
    1. Agreement is active until terminated by either party.
    2. METIS may suspend access due to violations or legal issues.
11. Disclaimer of Warranties and Indemnity
    1. Services are provided "as is" with no warranties or guarantees.
    2. You agree to indemnify METIS from claims arising from misuse of the Services.
12. Limitation of Liability
    1. METIS's liability is limited to the amount paid in the 12 months prior to the claim.
    2. No liability for indirect, incidental, or consequential damages.
13. Miscellaneous
    1. Governing law: England and Wales. Disputes resolved via LCIA arbitration in DIFC, Dubai.
    2. Agreement may be modified with notice; survival clauses apply after termination.
    3. METIS respects IP rights. Infringement notices should be sent to info@metisesg.ai.